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Crnjac Boat Service Ltd

Your partner for Suzuki engines, parts and accessories

Over 30 years of Suzuki sales and service experience

Terms and conditions: service/repair

 

1. RECEIVING THE BOAT AND/OR OUTBOARD MOTOR

Upon receiving the customer’s boat and/or outboard engine, it is necessary to fill out a work order. The work order includes a description of the requested work, an assessment or offer, or simply documents the receipt of the boat and/or outboard engine while awaiting the work order. The customer’s (or their authorized representative's) signature on the work order implies their acceptance of these general conditions for the repair of the boat and/or outboard engine.

 

2. LIABILIT

The service provider will be responsible only for the devices and equipment of the boat and/or outboard engine, as well as for items stored in their facility after inspecting the boat and/or outboard engine, including the fuel level recorded upon arrival at the service.

 

3. ASSESSMENT – OFFER – INVOICE

Upon the customer’s request, an assessment or offer is prepared for the repairs to be made on the customer’s boat and/or outboard engine. The assessment is free of charge, serves informational purposes only, and does not include details of disassembly. It lists all types of work to be done and an approximate repair cost. The offer is a detailed list of all products and services to be provided, including any potential disassembly, and the service provider commits not to exceed the stated amount. The cost of the offer is calculated based on the service provider’s price list. No work deemed essential will be carried out until the customer signs the offer, which indicates acceptance. The cost of preparing the offer will be included in the final invoice if the customer requests work based on the offer.

 

4. EXECUTION OF WORK

If the start of the work depends on third-party approval, which should be noted on the work order, the delivery deadline for the boat and/or outboard engine will be postponed until final approval is obtained. The work on the boat and/or outboard engine will be performed according to the customer’s request in the work order. If additional work becomes necessary during the repair, the service provider will notify the customer and request their approval for the additional work and cost. If written approval is not received within ten days of the notice, the additional work will be considered rejected, and the customer will be held responsible. The service provider is not liable if the customer refuses to authorize additional work.

 

5. INSURANC

The service provider cannot be involved in any disputes that may arise between the insurance company and the customer. The customer is required to fully pay the repair costs listed in the work order to the service provider.

 

6. WARRANTY CERTIFICATE

Upon purchasing an outboard engine, the owner receives a warranty certificate. The warranty certificate contains all the conditions the owner must adhere to for the warranty to be valid. Crnjac Boat Service d.o.o. commits to repairing all defects and manufacturing faults occurring during the warranty period, provided that the owner follows the maintenance schedule and warranty conditions.

 

7. PICKUP OF BOAT AND/OR OUTBOARD ENGINE

The schedule for picking up the boat and/or outboard engine is determined based on the service provider’s capacity on the agreed date. If the boat and/or outboard engine cannot be delivered on that day due to issues with spare parts or the customer’s refusal of additional work, or in case of force majeure, the service provider must inform the customer immediately upon realizing the possibility of delays. The customer must pick up the boat and/or outboard engine according to the schedule written in the work order. If they fail to do so, they will receive a notification about the next available pickup date. The customer must collect their boat and/or outboard engine within ten days of receiving the notice from the service provider. The requested work is considered completed upon the handover of the boat and/or outboard engine to the customer or their authorized representative. The service provider must list any errors noticed during the pickup on the invoice. They must also warn the customer about any issues that could affect the safety of the boat and/or outboard engine. If the customer refuses to address the issue, they must sign a statement taking full responsibility. In such cases, the service provider is not liable for any consequences.

 

8. STORAGE FEE FOR BOAT AND/OR OUTBOARD ENGINE

After notifying the customer to collect their boat and/or outboard engine, the service provider may charge a storage fee for keeping the boat and/or outboard engine on a daily basis, as per the service provider’s price list. The fee begins on the eleventh day after the boat and/or outboard engine enters the workshop or on the eleventh day after the offer or assessment is issued.

 

9. ABANDONED BOAT AND/OR OUTBOARD ENGINE

If the owner does not pick up the boat and/or outboard engine within three months of receiving the pickup notice, the service provider will send a registered letter with a second notice of pickup and a statement of intent to claim ownership. If the owner does not pick up the boat and/or outboard engine within an additional eight days, it will be considered abandoned, and the owner will forfeit their ownership rights. According to the Law on Ownership and Other Real Rights, the service provider acquires ownership of the abandoned boat and/or outboard engine and may keep it or sell it at auction. If the registered letter regarding the intent to claim ownership of the abandoned boat and/or outboard engine cannot be delivered to the owner’s address, the service provider acquires ownership eight days after the notice is published in the daily press.

 

10. REPLACED PARTS

The customer may inspect replaced parts, and if requested in the work order, those parts may be handed over to them. The customer cannot receive parts replaced under warranty or parts replaced with refurbished components. Any parts not collected during the pickup of the boat and/or outboard engine will be destroyed.

 

11. PAYMENT

Any payments made by the customer to the service provider before the delivery of the repaired boat and/or outboard engine are considered advance payments and will be deducted from the final invoice. The invoice will be issued according to the valid price list on the day the work order is opened. The hourly rate is charged based on the official service provider's time standards. Time standards and spare parts prices are available to customers upon request. Payment for completed work is made at the service provider’s cashier before the delivery of the boat and/or outboard engine. The service provider may retain the boat and/or outboard engine until the invoice for the performed work is fully paid. In case of delayed payment, the parts listed in the invoice are sold with a retention of title clause, meaning ownership is not transferred until full payment is made. If the boat and/or outboard engine is delivered to the service by the owner's authorized representative, they are equally responsible as the owner.

 

12. WARRANTY ON SPARE PARTS

In addition to the legal warranty, original SUZUKI spare parts (new or refurbished by the manufacturer), charged to the customer and installed by an authorized SUZUKI network, according to the manufacturer’s recommendations, carry a contractual six-month warranty on parts and work, starting from the invoice date. This warranty covers, upon presenting the invoice to an authorized Suzuki service, the replacement or repair of the defective part, as decided by the manufacturer or its representative, along with associated work costs. The warranty does not cover costs resulting from normal wear and tear, misuse, installation by an unauthorized service, or failure to maintain the boat and/or outboard engine, nor does it cover costs incurred from the inability to use the boat and/or outboard engine. If a new or refurbished part is installed, the warranty is valid only if the boat and/or outboard engine is regularly inspected and maintained according to the manufacturer’s recommendations, which the customer must prove by presenting service invoices from the SUZUKI network. The inspection can be done free of charge at the SUZUKI network, but the costs of consumables and lubricants are charged to the customer unless otherwise stated in the service booklet.

 

13. DISPUTE RESOLUTION

In case of a legal dispute, the parties will attempt to resolve all disputes amicably. If the customer is a legal entity, jurisdiction is determined based on the location of the service provider. If the customer is an individual, jurisdiction is determined by customary law.

 

14. DATA PROTECTION

In accordance with the Personal Data Protection Act (Official Gazette Nos. 103/03, 118/06, 41/08, 130/11), which regulates the collection and processing of data and the protection of individual freedoms, the customer is informed and accepts that their personal data may be used by Crnjac Boat Service d.o.o.